Full-Feature

Property Management System Interface (PMSI)

Version 3.0

FEATURES AND FUNCTIONS

The standard Winpac 2000 PMS software comes with the following features :-

1.                   PABX

·         Call Charge Computation

·         Housekeeping Status Update

·         Minibar Posting

·         Phone Control (Check In/Out, Barring/Unbarring & Message Light)

2.                   FRONT OFFICE SYSTEM

·         Full feature to support PABX/Voice Mail/Fax Mail/Voice Confirmation System

·         Call Charge Posting

·         Housekeeping Status Update

·         Minibar Posting

3.                   SYSTEM

·         On-line Monitoring of statistics on :-

Total call charge for each call type

Amount of calls for each call type

Amount of failed posted calls

Amount of posted calls

Amount of guest calls

Amount of administration calls

Grand total for all calls

·         On-line call charge display

·         On-line call charge display of “Buffered Call” during Night Audit

·         Auto Night Audit (pre-set time)

·         Auto Night Audit Report

·         User Activity Log

·         Viewing of Guest Information

·         Multi-level User Access

·         Supports multiple brand of PABXs within one system

·         Supports multiple brand of Front Office Systems within one system

·         Supports LAN connection & LAN printing

4.                   COMPUTATION

·         Rate table supports up to 20 digits (accurate zone/are charging)

·         Unlimited call types

·         Multiple rate table based on carrier

·         Supports call charge based on zone (Asia, Europe, Africa, etc)

·         Supports call charge based on VIP code/extension

·         Supports discount rates for public/gazetted holidays

·         Supports split call charging (depending on PABX)

·         Auto rounding (up/down) on Surcharge, Tax and Total Call Charges

5.                   INTELLIGENT CALL CONSOLE (LAN Based)

·           Real-time monitoring of call charges

·           Real-time system maintenance

·           Real-time manual posting to PABX on Check In/Out, Guest Name Update, COS, DND, Wake-up Call, Message Light

·           Real-time Reporting

6.                   LOGGING / VOUCHER

·         Configurable logging of CDR and PMS

·         Call charge voucher printing

·         Reprint old call charge voucher

·         Editable call charge voucher format

·         Editable CDR logging

7.                   REPORTS (On-Screen, Printing & Exporting)

·         Night Audit

·         Failed Postings

·         Telephone Log sort by Date/Time

·         Detailed & Summary Report by :-

Extension

Property

Group 1 (Department)

Group 2 (Section)

Trunk Number

Telephone Number

Country

Region

Authorization Code

Duration

Call Type

Transaction Code

8.                   MINIBAR POSTING REPORT

·         Itemized

·         Total

9.                   PMS REPORT BY EXTENSION

·         Check-In/Out

·         Information Change

·         Wake-up Call

·         Room Change

·         COS/DND

10.               PAY TV REPORT BY EXTENSION (Optional)

11.          GRAPHS BY (For Printing & Exporting Only)

·         Extension

·         Trunk Number

·         Telephone Number

·         Property

·         Group 1 (Department)

·         Group 2 (Section)

11.               VOUCHER PRINTING

·         All calls

·         Calls not posted

·         Specific call types

·         All minibar transactions

·         Reprint old vouchers

12.               MULTIPLE CARRIER RATE TARIFFS

·         For hotel that has more than one Telephone Service Provider.

13.               CHECK IN/OUT WITH BARRING/UNBARRING

·         When a guest checks in, Winpac 2000 PMSI automatically unbars the extensions in his room.  In contrast, when he checks out, all extensions in the room are barred.

14.               GUEST NAME UPDATE

·         When a guest checks in or Front Office updates his name, it is updated to the PABX and the name will appear on telephones and switchboards that support name display.

15.               CHANGE OF ROOM

·         Winpac 2000 PMSI is able to handle guest changing rooms without losing guest information and status, such as voice mails, message indicator, wake-up call, etc.

16.               MESSAGE LIGHT INTEGRATION

·         Winpac 2000 PMSI takes care of the various types of messages at a guest’s disposal, such as text messages, voice messages (voice mail) and fax messages (fax mail).  One indicator on the telephone set can be used to indicate one or more types of new messages for the guest.

17.               WAKE-UP CALLS

·         Winpac 2000 PMSI processes wake-up calls requests.

18.               MULTIPLE INTERFACES

·         Winpac 2000 PMSI can interface with multiple interface device simultaneously, such as :-

Voice Mail System

Voice Confirmation System

Minibar Posting System

Fax Mail System

Paging System

Auto Wake-up System

PABX

FOS

Communication Center

Intelligence Maintenance System

19.               DATABASE SWAP

·         Request and handle database swap from Front Office System to other interfaced devices.

20.               FULLY ON-LINE DATA MAINTENANCE

·         All user data such as extension, department, call charging formula, room status, etc are maintenable on-line by the user.

·         Rate table

·         System parameter

·         Print out data maintenance

21.               DATASCOPE

·         Show data transmitted/received by each of the systems attached.  This is for diagnostic purposes.

22.               NO ACTIVITY ALERT

·         When no data has been received from a system for a specific length of time, Winpac 2000 PMSI will generate a Link Down event.  This alerts the user to take preventive actions.

·         All devices attached to Winpac 2000 PMSI can be monitored on one screen.

23.               MULTIPLE EXTENSIONS IN ROOM (SUITE ROOMS)

·         Winpac 2000 PMSI ensures that all extensions in suite rooms are handled correctly.  For transactions to be charged to the room, every individual extension in the suite rooms are recognised and posted to the correct folios.

24.               HOUSEKEEPING STATUS UPDATE

·         Winpac 2000 PMSI processes and maps housekeeping status from rooms, reported through telephone to the Winpac 2000 Voice Confirmation System (VCS), and then post them to the FOS.

25.               MINIBAR UPDATE

·         Winpac 2000 PMSI captures, optionally calculates and post minibar consumption reported from Winpac 2000 Voice Confirmation System (VCS), and post them to the FOS.  Both totals and itemized version are supported.

26.               BUTLER PAGING (Optional)

27.          ALL ACTIVITIES LOGGING

·         Winpac 2000 PMSI logs all activities to text files sort by date/time which is like back-up to the database.

28.               BACK-UP & RESTORE DATABASE

·         Utility to back-up all data from database

·         Option to specify the back-up drive

·         Winpac 2000 PMSI will automatically distribute the data to several floppy disks

29.          MANUAL TRANSACTION POSTING

·         Winpac 2000 allows user to manually post any transaction to any interface

·         Eg. If FOS link is down, user can post the check in and check out transactions to the PABX manually by using Winpac 2000 PMSI Manual Transaction

·         Manually bar/unbar guest room extension

·         User can also calculate call charge total from manual call charge posting

30.          REMOTE SUPPORT USING MODEM